Return Policy Page

Return Policy

Introduction
At MWJood Beauty, we prioritize customer satisfaction. Our return policy is designed to ensure a smooth and hassle-free process for returns and exchanges while maintaining fairness to all parties involved.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Items such as makeup, skincare, and personal care products are non-refundable if opened or used for hygiene reasons unless defective.

2. Conditions for Returns

• Items damaged during shipping, defective products, or incorrect orders are eligible for a full refund or replacement.
• Return requests for reasons such as a change of mind may be considered on a case-by-case basis but may incur restocking fees.

3. Non-Returnable Items

• Opened, used, or tampered cosmetic products.
• Gift cards, promotional items, and free gifts.

4. Process for Returns

1. Contact us at sales@mwjoodbeauty.net with your order number and a clear explanation of the issue.
2. Attach photos of the item if it’s damaged, defective, or incorrect.
3. Our team will review your request and provide a return authorization if applicable.

5. Refund Process

• Approved refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method.

6. Exchange Policy

• Exchanges are available for defective or incorrect items, subject to stock availability.
• If the requested item is unavailable, a refund will be issued.

7. Shipping Costs for Returns

• MWJood Beauty will cover return shipping costs for damaged, defective, or incorrect items.
• For other return reasons, customers are responsible for return shipping fees.

Contact Us
If you have any concerns or need assistance, email us at info@mwjoodbeauty.net.