Support Policy Page

Support Policy

Introduction
MWJood Beauty is committed to providing top-notch customer support to ensure a seamless shopping experience. Our support team is here to assist you with any inquiries, issues, or feedback.

1. Support Availability

• Our support team is available 7 days a week from 9:00 AM to 9:00 PM (local time).
• Customers can reach us via:
  • Email: info@mwjoodbeauty.net
  • Sales inquiries: sales@mwjoodbeauty.net

2. Types of Support Offered

• Order Assistance: Help with placing orders, tracking shipments, and payment-related issues.
• Product Information: Guidance on product features, compatibility, and availability.
• Returns and Refunds: Assistance with initiating returns, exchanges, and refund claims.
• Technical Support: Resolving issues related to our website or mobile app.

3. Response Times

• Emails are typically responded to within 24-48 hours.
• Urgent issues related to orders or technical glitches are prioritized.

4. Escalation Process

• If your issue is not resolved to your satisfaction, you can request an escalation. A senior support team member will review your case and provide a resolution within 3 business days.

5. Customer Feedback

• We value your feedback to improve our services. Please share your experience or suggestions by emailing us at info@mwjoodbeauty.net.

6. Limitations of Support

• MWJood Beauty is not responsible for issues arising from third-party services, such as payment gateways or courier delays.
• Support does not extend to products purchased outside our platform.

Contact Us
For support inquiries or assistance, reach out at info@mwjoodbeauty.net.